Returns & Exchanges

At Serafina, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn garments with original tags attached. If your selection isn't the perfect fit, our streamlined process ensures your exchange or refund is handled with the utmost care.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undisturbed.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.